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Shipping & Delivery

Here at Paula London, we want your experience with us to be 100% satisfactory, which is why we use only reputable express courier services when delivering your item. So you can be sure that once you have placed your order it is is good hands, no matter where you are in the world.
By processing your order payment and completing an order with us,  you are accepting the following terms and conditions regarding the shipping and delivery of your purchase. Due to the ongoing COVID19 outbreak, orders will take up to 48 hours to be shipped.
  • Once your order has been placed, we will process it and dispatch your item after which, you will receive a confirmation email.
  • Delivery is estimated to take between 24 and 72 hours and although we try to adhere to this timeframe there may be delays, especially during busier times. Orders placed on a Thursday after 5PM or on a weekend will be shipped on the following Sunday.
WE SHIP TO
UAE:
  • For order placed within the UAE, the items will be delivered by local courier service. Shipping is 20 AED for next day delivery.
  • Please make sure you provide us with the correct mobile number to avoid any delays.
  • We provide next day delivery for orders within UAE.(This may vary due to ongoing COVID19 outbreak).
  • We charge an additional AED10 for Cash On Delivery Orders.
REST OF THE WORLD:
International orders - (Shipped via DHL) 
  • Once your order has been placed, we will process your order and dispatch your item after which, you will receive a confirmation email with tracking number
  • Please make sure you provide us with the correct mobile number and address to avoid any delays.
  • International orders will take 3 to 5 working days from the date of purchase.
Additional Information:
  • Above delivery times can change depending on the time of the year, Holiday periods and Weekends.
  • Any custom fees are to be paid for by the customer as are any shipping charges for returning an item.
  • Paula London cannot be held responsible for misplaced packages after delivery. If the wrong delivery address is provided, Paula London cannot offer reimbursement for this package.
For additional shipping information and inquiries, please contact@paulaldn.com and we will look into this for you asap